We ship all items from our stores in Nairobi, we only accept returns when the item/s all tags are still on the items and show no signs of being worn/damaged/washed- including no perfume scents or makeup marks. These returns must occur within 7 days of delivery for a full refund OR credit note minus the deliver costs. However in the situation we sent the wrong order we will pay the full shipping costs (you received an incorrect order etc.).
If all tags are still on and the item is unworn or shows no signs of damage or makeup marks you should expect to receive your refund within 1 week or your credit note within 2 days of giving your package to the delivery person, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the delivery person(1 to 4 business days within Kenya), the time it takes us to process your return once we receive it (2 to 3 business days)
If you need to return an item, simply contact us on firstname.lastname@example.org and we will notify you of the next steps
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.